Regal travel RESERVATION TERMS AND CONDITIONS

INTRODUCTION AND GENERAL PROVISIONS

 

Your reservation and the accommodation agreement made with a hotel, Safari, or experience brand. whether made by you directly with Regal Travel Services will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.

 

When you make your reservation, whether online, by telephone, or by email, you will be deemed to have read, understood, and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

 

If you make your reservation with Regal Travel Services, it means that you have a separate legal relationship with us (Regal Travel Services) that has no liability for any acts or omissions of such party including their observance of your data protection rights.

 

When you make your reservation, you will be also deemed to have read, understood, and accepted the terms and conditions of the Regal Travel website (which shall mean www.regaltravel.uk/ or any related regaltravel.uk web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Regal Travel hotel.

 

Regal Travel Services does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair The Regal Travel website may also contain typographical errors or omissions.

 

As there will be no contractual agreement between you and Regal Travel Services, and as Regal Travels does not control or verify the information hotels submit to or through the Reservations Facility, Regal Travel Services shall not be liable to you for:

 

(i) the accuracy or completeness of any Regal Travel hotel information provided to or through the Reservations including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of Regal Travel; or

 

(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.

 

 

REGAL TRAVEL RESERVATIONS PROCEDURE AND POLICIES

 

1. Online reservations

 

  • Request your hotel quote

  • We send you the discounts available

  • Pay the booking fee to confirm your booking (about 10% of the total amount of the booking, depending on hotel) - Or prepay the totality of the booking

  • Receive your booking confirmation

  • Pay the remaining amount when you are checking in at the hotel (N/A If you have fully prepaid)

 

2. Hotel Prices

 

The prices sent by regal travel services for the hotel rooms, experiences, and services are subject to availability. Breakfast is only included if indicated in the rate policy and it will be written on the quote. Taxes and service charges are only included if indicated in the rate policy (City taxes may be requested by the hotel upon check-in or check out cannot be prepaid by Regal Travel Services).

 

3. Payment

 

It will be necessary for you to provide credit card details to secure a room, experience, or service reservation. The credit card may then be used by Regal Travel Services for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, cancellation, or change to the reservation.

 

NOTE Regal Travel also accepts other means of payments such as PayPal and bank transfers.

 

4. Cancellations and Amendments

 

You should make any cancellations or amendments to your reservation using the same Regal Travel channel through which you booked, either via email or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Regal travel pattern hotel's policy as advised at the time of booking.

 

5. Rate/Reservation Validity

 

Reservation confirmations are provided to you solely for your convenience. Regal Travels retain official records of reservation transactions, including details of dates of stay and room, product, and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Regal Travel official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.

 

6. Early Departure

 

You may change your check out date without a penalty only if your rate and the Regal Travel hotel’s policy allows you to, otherwise, a penalty fee will apply. Regal Travel Services works with certain hotels and resorts that may have an early departure penalty fee for rooms, products, and services. Rates may also require a minimum stay.

 

7. Currency

 

Reservations will most of the time be charged in GBP and if it charged with the hotel’s local currency, Regal Travel Services will confirm the price over the telephone or by email at the time of booking, the price shown will be based on the day’s exchange rate. Any currency conversion is for guidance only, a foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency if the final balance is paid at the hotel or in GBP if the payment is finalized with Regal Travel Services or in the UK.

 

A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

 

8. Rate Requirements

 

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Regal Travel hotels are not obligated to honor this rate if you do not qualify or do not have proof of qualification.

 

9. Pre-paid Reservations

 

Certain bookings will require prepayment in full and are non-cancellable, non-refundable, non-changeable, or non-transferable, this will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation. For fully prepaid reservations that are refundable, you will get a refund if the booking is canceled.

 

10. Guarantee Rules

 

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the check-in the day written on your booking confirmation. The propriety booked by Regal Travel for you may authorize the room, product, experience, or service rate prior to arrival and

reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products, or services booked with an invalid credit card are subject to immediate cancellation.

 

11. Overbooking

 

In the event that a guest cannot be accommodated by the hotel booked by Regal Travel Services, due to overbooking or other unforeseen circumstances, the hotel is responsible to accommodate guests, at its expense, at comparable property in the area for the night(s) for which the hotel is unable to accommodate the guests.

 

12. Special Requests

 

Regal Travel and its suppliers will strive to honor any request for specific room types or bed types and certain hotels will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and neither Regal Travel nor the Hotel can guarantee that your request will be honored.

 

13. Pets

 

If you plan to travel with your pet, we recommend that you confirm directly with Regal Travel or the hotel booked that the hotel does accept pets. Regal Travel accepts no responsibility for the pet policy at any hotel booked by Regal Travel. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable if it is pre-arranged by Regal Travel, it will be explained before we make an agreement.

 

14. External services

 

The Regal Travel website, which means www.regaltravel.uk or hotel booked by Regal Travel Services, for which the booking is made for may advertise the opportunity to purchase products or services from independent third-party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, safaris, activities, excursions, yacht charters and ski passes (“external services”). The following provisions apply to all external services:

 

(i) All information on the Regal Travel website or otherwise communicated by Regal Travel regarding external services has been provided to Regal Travel and the hotel booked by Regal Travel, and who are the independent suppliers. Such information does not constitute any endorsement or recommendation of the external services by Regal Travel or the hotel booked by Regal Travel and is for general guidance only. Neither Regal Travel nor the hotel booked by Regal Travel makes any representation or warranty, express or implied, as to nature, quality, cost, or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or make a booking.

 

(ii) Regal Travel Services act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made directly with the relevant independent supplier

and Regal Travel Services has any other involvement in or control over the provision of external services. Consequently, Regal Travel Services will have no liability to you for the warranties, representations, acts, errors, omissions, breaches, or negligence caused by the independent supplier or for any accidents, personal injuries, death, loss of or damage to property, or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service to the fullest extent permitted under applicable laws.

 

It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.

 

15. Guest’s obligations

 

You agree to the terms and conditions of purchase imposed by Regal Travel and each hotel booked by Regal Travel for you, at the time of making the booking with Regal Travel Services. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments, and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate as they a payable only at the hotel. Regal Travel Services will do their best to be as transparent as possible when quoting prices so the customer will be aware of any taxes payable at the hotel directly, but it is not a guarantee that the customer will be warned if Regal Travel is not aware for extra charges, fees, duties, taxes, assessments, and other amounts arising out of your reservation when due, including additional taxes and fees.

 

You understand that any violation of an agreement with Regal Travel Services terms and conditions may result in the cancellation of your reservation and you forfeiting any monies paid for such reservation and the hotel booked by Regal Travel Services debiting your account for any costs it incurs as a result of such violation.

 

16. Privacy and data protection

 

Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.

 

17. Force Majeure

 

Neither Regal Travel nor any hotel booked by Regal Travel Services for its clients will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Regal Travel or any hotel booked. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire, and explosions.

 

18. Limitations

 

Neither Regal Travel nor other providers used by Regal Travel for products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Regal Travel nor any supplier used by Regal Travel for products or services related to the Reservations Facilities is responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws.

 

Regal Travel and any Regal Travel hotel may cancel or modify reservations where it appears that a user has engaged in a fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

 

19. Governing Law

 

These Reservation Terms and Conditions are governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any dispute in relation thereto.

 

20. Contact Details

 

Any queries arising from these Reservations Terms and Conditions should be sent by email to:

reservations@regaltravel.uk or Call +44 7 749 707 450